SLEEPTRACKER® Support Knowledgebase
I am unable to find DAO.msi. What can I do ?
To repair the Windows installation causing this error, please do the following:
1. Click "Start"
2. Click "Run"
3. Copy and Paste the following into the "Open" text input field:
regsvr32 /u "c:\program files\common files\microsoft shared\dao\dao360.dll"
4. Press Enter or click "OK" to run the command
5. You should receive a message saying "DllUnregisterServer in … succeeded." on which you can click "OK"
6. Repeat steps 1 through 5 using the following command for step 3: regsvr32 "c:\program files\common files\microsoft shared\dao\dao360.dll"
7. You should receive a message saying "DllRegisterServer in … succeeded." on which you again can click "OK"
8. That's it… the system should no longer prompt for "DAO.msi"
How do I find open source or Linux information for Sleeptracker ?
Please visit http://kin.klever.net/napkin/
How big is the typical Data A ?
That is a difficult question because we all have different sleep patterns but typically on a full night's sleep you can expect to see a Data A in the 20-40 minute range. It is important to remember regardless of your starting Data A value, if you can expand the Data A with good lifestyle choices you are getting more restful sleep.
My Sleeptracker is not recording any events while I sleep.
Please try a test. Set the alarm for 1 hour in the future with a 20 minute window. Set the To Bed time 10 minutes into the future. Wear the unit in your normal day. It should record events every 8 minutes if you are awake and moving around in your daily routine and it should go off at the start of the alarm window. If your unit fails this test, please contact us
I am getting an unspecified error when I try to connect my watch to my PC?
Please completely uninstall the software from your PC and download the newest software. This will correct the problem. If it does not, please e-mail us at support@22moo.com.au
I am getting the message "Sleeptracker not found" when I try to connect my watch to my Mac/PC.
While the program is open, disconnect the cable from your computer and reconnect it. Does your PC recognize the USB cable when reattached? If no, please e-mail us at support@22moo.com.au. If yes, make sure the watch is on the DATA screen and connect it to the USB cable. We have found turning the watch over so the screen faced down sometimes helps make a good connection with the USB cable as it allows a better view of the port. The watch and USB cable will marry up tightly when properly connected. Once you are confident the unit is connected snugly, click the Add Sleep Event button on the software. If this does not correct the problem, please contact us.
How loud is the alarm?
Most people think they need a loud alarm but they only need it to be loud because they are being woken up at the wrong time by their normal alarm clock. It takes very little stimuli to wake a person at the optimal time so the Sleeptracker alarm is not terribly loud. On the Sleeptracker Pro there is also a vibrating alarm feature.
Do I have to wear Sleeptracker all the time or can I just wear it at night?
Sleeptracker needs only to be worn at night to be effective.
Windows 7 write access permission for the MDB file
Grant write access permission for the MDB file to both the IIS_WPG group and the Network Service. To do this, follow these steps:
1) Log on as an administrator to the Windows 7
2) Click Start, right-click My Computer, and then click Explore.
3) Expand the folder tree to the location of the database file.
4) For example, this file may be located in the following location:
C:\ProgramData\Sleeptracker\sleeptracker_v2.mdb
5) Right-click sleeptracker_v2.mdb, and then click Properties.
6) Click the Security tab, and then click Add. In the Enter the object names to select box, type IIS_WPG, and then click OK.
7) In the Group or user names list, click IIS_WPG. In the Permissions for IIS_WPG list, click to select the Allow check box that is next to Write.
8) Click Add. In the Enter the object names to select box, type Network Service, and then click OK.
9) In the Group or user names list, click Network Service.
10) In the Permissions for Network Service list, click to select the Allow check box that is next to Write. Click Apply, and then click OK.
What is the correct way to connect the USB cable to the Sleeptracker Pro / Elite ?
When you connect the USB clamp to the three connect points on the back plate of the watch, the USB clamp will attach at an angle (not at an exact "T" or exact 90 degree angle.) Please make sure all three prongs on the clamp are fully "clicked in" to the three contact points. To ensure this, make sure the prongs are in place first before letting go of the clamp. Please refer to the images below for further clarification.
If you have questions or comments, please feel free to contact us |
